TERMS AND CONDITIONS OF BRONCO WILD CLUB
1. WHO WE ARE
Bronco Wild Club is a trading name of Bronco Wild Ltd.
Bronco Wild Ltd is a trade company with registration number 206788659, ul. "Lyubata" 13 1407 g.k. Lozenets, Sofia. Bronko Wild Ltd is a licensed tour operator company and tour agency with certificate number RK-01-8270 and insurance policy number 03700100004108 and it is acting both as an Agent of the local ride operator.
Please read these conditions carefully. By seeking confirmation of your booking, you are deemed to have accepted these conditions in full.
2. BOOKING TERMS AND CONDITIONS
The local ride operators’ own individual terms and conditions apply in addition to these booking conditions. In the event there is any conflict between any provision of these booking conditions and the operator’s terms and conditions, the relevant provision of the operator’s terms and conditions will take precedence. A copy of the local ride operator’s terms and conditions will be made available at the time of booking or earlier on request.
These conditions cover the role and responsibilities of Bronco Wild Ltd. in respect of the bookings we arrange on behalf of our clients. Please note, Bronco Wild Ltd. (referred to as “we”, “our”, “us”) is the disclosed agent of the local operators we represent. We do not act in any other capacity and do not enter into any contract with you in respect of the provision of any arrangements or activities including without limitation, the rides, guiding and support services, accommodation, catering and transport. The only contract we sign with the lead name is a payment agreement contract that outlines payment details, total sum to be paid, balance due date, deposit amount, bank details and all responsibilities we have as an agent of the local operator.
As agent, our responsibilities are limited to the provision of information in respect of the rides and riding, other holiday arrangements provided by the operators, making your booking with your chosen operator and otherwise communicating between you and the operator in respect of your booking. The information we provide is obtained from the operators and is passed on in good faith.
In these booking conditions, the following words have the following meanings:
1.1 “arrangements” and “holiday” means the arrangements which the operator has contracted to provide;
1.2 “balance due date” means the date by which the operator requires full payment of the holiday cost as advised at the time of booking (which is usually 10 weeks before the start date);
1.3 “booking” means the booking made on your behalf with the ride operator or service provider for arrangements which are operated or otherwise provided by that ride operator or service provider;
1.4 “lead name” means the person who makes the booking (who must be at least 18) and with whom we communicate in respect of that booking (and any substitute for them);
1.5 “local operator” means the relevant ride operator and/or service provider, as the context requires;
1.6 “local operator’s terms” means the terms and conditions of the ride operator or service provider which apply to your booking and which are additional to or separate from these booking conditions;
1.7 “service provider” means any provider of services (other than the ride operator) who enters into a contract with you for the provision of any services;
1.8 “start date” means the start date of the arrangements which the operator has contracted to provide;
1.9 “we” and “Bronco Wild” means Bronco Wild Ltd.
1.10 “you” and “party members” means all persons on whose behalf a booking is made (including anyone added or substituted at a later date), or any of them as the context requires.
4. BOOKING PROCESS
The lead name receives a Client Information Form which must be filled and signed by all party members. The lead name must be authorised to make the booking on behalf of all party members on the basis of these booking conditions and operator’s terms. A binding payment agreement contract between Bronco Wild Ltd and the lead name will come into existence when we confirm your booking by issuing a confirmation on the operator’s behalf following receipt of the deposit payment due at the time of booking. This contract represents Bronco Wild Ltd’s responsibilities and obligations in relation to the booked riding tour. This contract will be subject to these booking conditions and the operator’s terms.
In order to make a booking, you must make a deposit (usually between 20% and 30% of the final price) as stated in the contract. Some operators require a greater deposit of which you will be informed beforehand. Where you are booking after balance due date, the full cost of the holiday arrangements must be paid at the time of booking. Otherwise the balance of the booking cost (after deducting the deposit paid at the time of booking) must be received by us by the balance due date (usually 10 weeks before departure) so that we can make payment to the operator on your behalf. To guarantee the price quoted at the time of booking, you may be required to pay part or all of the balance prior to balance due date. If any payment is not received by us on time, the operator may treat your booking as cancelled by you and apply cancellation charges as referred to in clause 5.
4.2 CHANGING YOUR BOOKING
If, after your confirmation has been issued, you wish to change your arrangements in any way, we will endeavour to assist but it may not always be possible to do so. Any request for changes should be made in writing by the lead name which should be sent by e-mail. After contacting the local operator, we will get back to you with a decision about your required amendments.
5. CANCELLATION POLICY
5.1 CANCELLATION BY THE LEAD NAME
You, or any member of your party, may cancel your holiday arrangements at any time. Written notification of the cancellation must be received from the lead name at our office. If we manage to find a substitute for you for the given ride, we will return all your funds, excluding bank fees and local operator’s cancelation fee, if any.
Bronco Wild Ltd cancellation policy terms are as follows:
If you cancel 60 days or more before your start date, you will lose your deposit.
If you cancel between 59 and 30 days before the start date - 50% of full amount is forfeited
If you cancel less than 30 days to the beginning of the tour - 100% of full amount is forfeited.
The ride operator may also charge an administration fee on cancellation. We will clarify this with you on a case by case basis when you make your booking.
You should ensure that you have personal travel insurance to cover the risk of cancellation for reasons outside your control such as illness or accident which prevents you travelling. Where you cancel for a reason which is covered by insurance, you must pay the applicable cancellation charges and then seek a refund of these from your travel insurer.
5.2. CANCELLATION OR AMENDMENT BY THE OPERATOR
Occasionally, the operator may need to alter or cancel a booking. Most of these changes will be minor and the operator has the right to make these. Where an insignificant change is made by the operator of which we are notified before the start date, we will advise you or your travel agent accordingly. If a particular holiday is subject to a minimum number of participants, the operator will have the right to cancel your booking if that minimum number is not achieved by the applicable deadline. We will advise you of any applicable minimum number and cancellation deadline (when notified to us by the operator) at the time of booking and of cancellation by the operator for this reason as soon as we are advised by the operator. The operator is not, however, obliged to cancel in the event that any minimum number is not reached so no representation or other commitment is made that there will be the specified minimum number of participants on any particular holiday.
Occasionally, an operator may need to cancel or make a significant change to your confirmed holiday. Where this happens, the operator may also offer you alternative holiday arrangements if they are in a position to do so. We will pass this information on to you together with details of any impact the alteration may have on the cost of your holiday, the price of any alternative arrangements offered by the operator and the period within which you will need to notify us of your decision so that we can advise the operator accordingly. If you are not prepared to accept any significant alteration and/or any alternative arrangements offered, you will be entitled to cancel your booking. In the event of cancellation, we will arrange for you to receive a full refund of the booking cost from the operator. If you request us to do so, we will try in our agency capacity to make alternative arrangements with a different operator. Where we are able to do so, a new booking with the alternative operator will be made and the applicable cost of those arrangements will be payable.
The operator will have no liability to you and will not be obliged to pay any compensation, expenses or other sums of any nature in the event that your booking is cancelled due to lack of minimum numbers notified by the applicable deadline or is cancelled or changed as a result of unavoidable and extraordinary circumstances. The operator may also limit or exclude its liability in other circumstances connected with the cancellation or alteration of your booking in accordance with the operator’s terms.
Bronco Wild Ltd. has no liability for any cancellation or alteration of the booking by the operator and accordingly no responsibility for any costs, expenses, losses or other sums of any nature which you incur or suffer as a result of the cancellation or alteration such as, for example, the cost of any flights or other arrangements you have made in connection with your booking.
6. UNAVOIDABLE AND EXTRAORDINARY CIRCUMSTANCES
In these booking conditions, unavoidable and extraordinary circumstances means a situation which is beyond the control of the operator, the consequences of which could not have been avoided even if all reasonable measures had been taken. Such situations are likely to include (whether actual or threatened) exceptional weather conditions (including without limitation, storm, flood, drought and exceptional temperatures), riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, fire, war, pandemics/epidemics, interruption or restriction of any public utility (such as electricity or water) and compliance with any law or governmental order, rule, regulation or direction, local restrictions or bye-laws or local custom.
Except where otherwise expressly stated in these booking conditions, the operator will have no liability and will not be obliged to pay any compensation, expenses or other sums where the performance or prompt performance of its obligations under its contract with you is prevented or affected by, or you otherwise suffer any damage, loss or expense of any nature as a result of, unavoidable and extraordinary circumstances. Bronco Wild Ltd will similarly have no liability for any claim, liability, expense or loss which arises from or in connection with any unavoidable and extraordinary circumstances.
7.1 LIABILITY OF THE OPERATOR
The operator is responsible for the performance of the services it has contracted to provide in accordance with the operator’s terms, these booking conditions, the law applicable to your contract with the operator and the laws and standards of the country where your holiday arrangements take place. The operator may exclude or limit its liability to you in respect of any breach of contract, negligence or other fault on its part (including without limitation, in respect of the acts and/or omissions of the operator, its employees, agents, suppliers and other third parties who provide any services in respect of or in connection with your holiday) which may otherwise give rise to an entitlement on your part to claim damages. Any such exclusion or limitation will usually be found in the operator’s terms. In some countries or states, certain limitations and exclusions of liability may be mandated, authorised or approved by the law of that country or state which may (or may not) be included in the operator’s terms.
7.2 LIABILITY FOR HORSES / HORSE RELATED ACCIDENTS
Please remember that horse riding and all other forms of contact with horses involve the inherent risk of injury (which can be life changing in nature), damage to property and even death. The best behaved horses can be unpredictable at times and all manner of situations can frighten them. Accidents can happen at any time including within the riding centre or stables. You are responsible for your own safety at all times. You must ensure you follow all instructions you are given and wear a riding helmet. The ride operator may ask you to sign a disclaimer or waiver acknowledging that the ride operator is not responsible in the event of your suffering personal injury, death or damage to property. Whether or not you are asked to sign a disclaimer or waiver, neither the ride operators nor Bronco Wild Ltd will be liable in the event you suffer personal injury, death or damage to property as a result of or in connection with horse riding or any horse related activity or which is otherwise caused by a horse or horses or any other animal.
7.3 PERSONAL BAGGAGE
On many rides, your luggage may be in a transfer vehicle in dry, dusty or wet conditions, sometimes being carried on the roof of the vehicle. Operators will endeavour to ensure the safety of your luggage but loss and damage can occur. You are recommended not to travel with valuable, precious or irreplaceable items. The operator and Bronco Wild Ltd will not be liable in the unlikely event of luggage or personal items being lost, damaged or stolen (including from vehicles or rooms) and you must ensure you have adequate and appropriate travel insurance to protect your belongings. Operators may exclude in all liability for loss or damage to personal property in all circumstances including as a result of the operator’s negligence. You should keep your passport in your personal possession or in a locked safe and have a photocopy of your passport in a separate section of your luggage.
7.4 LIABILITY OF Bronco Wild Ltd
Bronco Wild Ltd is the disclosed agent of the operators. We do not act in any other capacity and do not enter into any contract with you in respect of the provision of any arrangements or activities including without limitation, the rides, guiding and support services, accommodation, catering and transport which form part of your holiday. Bronco Wild Ltd is wholly independent of the operators and we have no involvement in the organisation or operation of any holiday arrangements. These are not supervised, controlled or endorsed by us in any way.
As agent, Bronco Wild Ltd’s responsibilities are limited to the provision of information in respect of the rides and riding and other holiday arrangements provided by the operators, making your booking with your chosen operator and otherwise communicating between you and the operator in respect of your booking. Bronco Wild Ltd does not have any liability in any capacity (whether as agent for the operator or otherwise) in respect of the performance of your contract by the operator or for the acts and/or omissions of the operator, its employees, agents, suppliers and other third parties who provide any services in respect of or in connection with your holiday.
The information we provide is obtained from the operators and is passed on in good faith. Bronco Wild Ltd does not have any liability in any capacity in respect of any such information, including for any errors, inaccuracies or misrepresentation it may contain. We will of course notify you of any material error, inaccuracy or misrepresentation as soon as reasonably practicable if we become aware of the same.
In the event Bronco Wild Ltd is found to have any liability to you in any capacity or on any basis, such liability will be limited to a maximum of the total commission which we have received or are entitled to receive from the operator in respect of your booking. Nothing in these booking conditions excludes the liability Bronco Wild Ltd for any death or personal injury which is directly caused by the negligence of Bronco Wild Ltd or any of our employees. We will not be liable in any circumstances for any indirect or consequential loss or damage or for any sum which relates to or arises from any business including without limitation, self-employed loss of earnings
8. SPECIAL REQUESTS, DISABILITIES, MEDICAL CONDITIONS AND REDUCED MOBILITY
If you have any special request, you should advise us at the time of booking. We will pass any reasonable requests on to the relevant operator but no guarantee is given that any request will be met. Failure to meet any special request will not be a breach of contract on the operator’s part. Confirmation that a special request has been noted or passed on to the operator or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. For your own protection, you should obtain confirmation in writing that a special request will be complied with (where it is possible to obtain this) if it is important to you. Any special request which we have accepted will be specifically confirmed as accepted on your confirmation invoice.
The holidays we advertise may not be suitable for people with certain disabilities, medical conditions or significantly reduced mobility. Before your booking is confirmed, we will on the operator’s behalf advise you as to whether the proposed holiday arrangements are generally suitable for someone with reduced mobility. However, reduced mobility of course means different things to different individuals as individual capabilities, restrictions and requirements vary considerably. When we refer to reduced mobility, this means any material reduction in mobility whether this is permanent or temporary and whether caused by age or by physical or mental disability or impairment or other cause of disability.
Should you suffer from any medical condition, disability or significant reduction in mobility which may affect your holiday (including any which affect the booking process) or have any special requirements as a result, please tell us before you confirm your booking so that we can assist you in considering the suitability of the arrangements and/or making the booking. In any event, you must provide full details in writing at the time of booking and whenever any material change in your condition, disability or mobility occurs so that we can pass this information to the operator. You must also promptly advise us if any medical condition, disability or reduced mobility which may affect your holiday develops after your booking has been confirmed
9. COMPLAINTS AND PROBLEMS DURING YOUR HOLIDAY
In the unlikely event you have reason to complain or may have a basis for making a claim in respect of any aspect of your holiday arrangements, you must inform the operator at the earliest opportunity after the complaint or issue arises. Any verbal notification should be put in writing as soon as possible. Please give the operator a sufficient opportunity to deal with the situation. Should you remain dissatisfied and require any help in resolving the problem, you can write to us at firstname.lastname@example.org or call us at (+359) 884 627 809 and we will do all we can to assist.
Responsibility for any complaint or claim in respect of the holiday arrangements does however lie solely with the operator unless the complaint specifically relates to the performance of services by Bronco Wild Ltd in our own right.
If your complaint or issue is not resolved locally to your satisfaction and you wish to pursue the matter, please follow this up within 28 days of your return home by writing to us in our capacity of agent for the operator giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up the operator’s response to you. It is strongly recommended that you communicate any complaint to the operator as well as via our emergency telephone line and complete a report form (where requested to do so) whilst you are on holiday. If you fail to follow this simple procedure, the operator will have been deprived of the opportunity to investigate and rectify your complaint during your holiday and this may affect your rights under your contract with the operator.
10. PASSPORTS, VISAS AND HEALTH REQUIREMENTS
We will provide general information about passport, health and visa requirements applicable to your holiday destination. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. It is the lead name’s responsibility to ensure that all members of the party are in possession of all necessary travel and health documents before departure.
You must pay all costs incurred in obtaining such documentation. Requirements do change and you must check the up to date position in good time before departure.
We will advise you of any compulsory health requirements of which we are aware for any of the holidays we sell at the time of booking. It is your responsibility to ensure you are aware of all recommended vaccinations and health precautions in good time before departure.
11. TRAVEL INSURANCE AND ACCEPTANCE OF RISK
You are required by the local ride operators to take out travel insurance which provides cover for medical expenses and emergency repatriation in the event of an accident or illness during your holiday. We may request proof of such insurance for your ride operator. You are also strongly recommended to have insurance in place to provide cover in the event of your cancelling your holiday.
In addition it is a condition of your booking is that you complete and sign the Bronco Wild Ltd Indemnity Form which will be sent to you during the booking process.
When you book any arrangements, you accept responsibility to the operator for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be made at the time, directly to the operator. You are expected have consideration for other people. If any person behaves in such a way as to cause or to be likely to cause distress, danger or annoyance to any third party or damage to property, the operator has the right to terminate the holiday arrangements of that person without notice. In this situation, the person(s) concerned will be required to leave their holiday arrangements. The operator and Bronco Wild Ltd will have no responsibility towards such person(s) (including any return travel arrangements) in this situation. The operators will not make any refunds and no costs or expenses incurred as a result of termination will be met.
We are a social media conscious agency and enjoy sharing images and video of riders enjoying our operator’s holidays around the world. We may wish to use photographs or film taken during your holiday by operators or ourselves. Please let us know if you don’t wish for any video or images of you to be shared. We are aware that to comply with legal requirements, written consent must be obtained from parents or legal guardians before taking photographs of children. We would ask foreign suppliers to respect this requirement but we cannot be held responsible if they do not comply.
14. GOVERNING LAW JURISDICTION
Your relationship with Bronco Wild Ltd, including those parts of these booking conditions which affect that relationship, is governed by Bulgarian law. In the event of any dispute, claim or other matter of any description arising between you and Bronco Wild Ltd (as opposed to between you and the operator), this will be subject to the exclusive of the courts of Republic of Bulgaria.
Your contract with the operator will be subject to the governing law and jurisdiction specified in the operator’s terms. This will usually be the law and courts of the country where the arrangements are provided.